The mission of the Internal Affairs section of the police department is to investigate complaints pertaining to the conduct of any of our sworn officers. These complaints can be initially filed and discussed with the officer’s duty supervisor, the commanding officer and/or the patrol commander. If the matter is not adequately resolved at this level then the case is automatically referred to Internal Affairs.
Keep in mind that serious violations of conduct (including criminal conduct) will be investigated to the fullest extent. Professional standards involves the development and review of police policy and practices and the continual evaluation of the department to meet accepted police standards.
To file a citizen complaint, there are several options available. You can visit the Medford Police Department at 100 Main Street, Medford, MA, and speak with the Shift Commander/Commanding Officer in person. Alternatively, you can file a complaint by calling 781-395-1212 or visiting medfordpolice.com. On the website, go to the INFO REQUEST/FORMS Menu and select the “Citizen Complaint Form.” You can file a complaint at any time, day or night, without the need for an appointment. A supervisor from the Professional Standards Unit at the Medford Police Department will contact you to obtain additional information about your complaint.
Internal Affairs is under the leadership of Captain James Benoit. Captain Benoit can be reached 781-219-5613 at jbenoit@medfordpolice.com.