The mission of the Division of Professional Standards within the police department is to investigate complaints regarding the conduct of our sworn officers. Complaints can be initially filed and discussed with the officer’s duty supervisor, commanding officer, or patrol commander. If the issue is not satisfactorily resolved at this level, it will automatically be referred to the Division of Professional Standards for further investigation.
Keep in mind that serious violations of conduct (including criminal conduct) will be investigated to the fullest extent. Professional standards involves the development and review of police policy and practices and the continual evaluation of the department to meet accepted police standards.
Filing a Citizen Complaint
A citizen can file a complaint with the Medford Police Department by coming into the police station (100 Main Street, Medford) and meeting directly with the Shift Commander/Commanding Officer or utilizing the department’s website and online Citizen Complaint Form. Complaints can be filed on any day, any time, and at any citizen’s request. After initial submission and review, the Medford Police Department Division of Professional Standards Captain will contact the reporting person and gather additional information regarding the complaint.
Note: There is a separate form if you wish to thank or commend an officer.